How we work

Upon receiving your inquiry, we will reply with an estimate on costs and the time frame for the completion of your project. After your order is confirmed and the first installment is paid, 50% of the invoice total, we will begin production of your goods. As soon as your goods are produced, we will prepare and organize their shipping. The second installment, the remaining 50% of the order invoice, is required before final shipment of goods.

Prior to planning & designing your optical build out or remodel, we will send you an interactive checklist to complete and return to us. The Checklist helps us to define exactly your wants and needs and gives us information about your project and space requirements. In addition to the completed checklist we ask that you send us your floor plan and photos of the interior of the proposed project location. Additional information may be required from our designers.

From the very start you will be working directly with one of our designers who will assist you and simplify this entire process. Based on the data you give us, our designer will create a design proposal. The proposal will be presented to you in a realistic 3D rendering of your space. Thanks to our virtual tour option, you will get a very realistic feeling of the design.

In order to finalize the concept and ensure all your needs are met, in this phase the designer will make further iterations to the proposal. Once the design proposal is confirmed from your side, we will provide you with a financial and shipping estimate. Upon order confirmation and after an initial payment of 50% is made we will begin production of your goods. When production is completed, we will organize and prepare your goods for shipping. The second payment installment, the remaining 50%, is required prior to the final shipment of goods.